Do not use the incorrect items. Note the docket number, take photos of the tags and load, and contact us before the truck leaves if possible. We will arrange a correction or return.
Check the delivery docket against your confirmation. If there is a short or over supply, tell us straight away with the product codes and counts. We can dispatch the balance or collect extras.
Photograph the damage on the truck or at the drop point and contact us the same day. We will assess whether the load can be used, replaced, or credited.
Contact us as soon as you notice the mistake. Unused, undamaged stock in original condition can often be collected. Restocking or return-freight fees may apply once the load has left the plant.
Report shortages, wrong lines, or visible damage on delivery day — ideally before the truck leaves site. Hidden specification issues should be raised as soon as they are found so we can trace the batch.