Yes — you can amend, cancel, or reschedule an order any time up to 2 business days before the scheduled delivery date. If you're within that window, get in touch with our team and we'll do what we can to help.
Open the order and choose Reschedule. Same-day and next-day changes depend on plant capacity and whether the load has already been picked. If the order is locked, call us and we will check what is still possible.
You can amend quantities and add lines while the order is still open. Once it has been picked or dispatched, further changes may not be possible and a new order may be required.
Give us as much notice as you can — ideally the business day before dispatch. Late changes are reviewed case by case and may not be available during peak periods.
Yes, the order total updates to match the revised products, quantities, and any applicable delivery or restocking fees. You will see the new total before you confirm the change.
Open orders can usually be cancelled from the order screen. If the load has been picked, dispatched, or custom-cut, cancellation fees may apply. Contact support if the cancel option is no longer available.